Return & Refund Policy

At YEEHAA BOX, customer satisfaction is important to us. This policy outlines your rights and options regarding returns and refunds when purchasing from us. This policy complies with Australian Consumer Law, which provides automatic guarantees that cannot be excluded.

Your Rights Under Australian Consumer Law

Under Australian Consumer Law, you are entitled to certain consumer guarantees when purchasing goods or services. These guarantees apply in addition to any warranties we may offer.

If a product fails to meet these guarantees, you are entitled to a remedy.

Major Failures

If a product has a major failure (for example, the product is significantly different from the description, substantially unfit for its normal purpose, or has a problem that would have stopped you from buying it if you had known about it), you may choose to:

Return the product for a full refund, or
Keep the product and receive compensation for the reduction in value

Minor Failures

If the problem is considered a minor failure, we may choose to provide:

A repair,
A replacement, or
A refund

We will inform you within a reasonable timeframe which remedy will be provided.

Return Window and Eligibility

In addition to your rights under Australian Consumer Law, we accept change of mind returns within 14 days of purchase, provided the following conditions are met:

Items must be unused and unassembled
Items must be returned in original condition with all tags attached
Items must be returned in original packaging, including product boxes, outer bags, and accessories
Proof of purchase (order confirmation or receipt) must be provided
Customers must contact us at support@yeehaabox.com before returning any item to receive return instructions

Non-Returnable Items

We do not accept change of mind returns under the following conditions:

Custom-made items
Clearance items
Items marked as "Final Sale"
Used or assembled items
Items returned without prior return authorization
Returns requested after 14 days of purchase

These items may still be eligible for remedies if they are faulty or defective under Australian Consumer Law.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include:

Your order number
Clear photographs of the item and packaging
A brief description of the issue

Based on the situation, we will arrange a replacement, repair, or full refund in accordance with Australian Consumer Law. Where a fault is confirmed, we will cover reasonable return shipping costs.

Return Process

Before sending any items back, please email support@yeehaabox.com with:

Your order number
Reason for return
Photos if the item is faulty or damaged

When returning an item, please include:

A copy of your invoice or order confirmation
A brief note explaining the reason for return

Ensure items are securely packaged to prevent damage during transit.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method within 48–72 hours
A confirmation email will be sent once the refund is issued

Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

Refund Amount

For faulty or defective items covered under Australian Consumer Law:

You will receive a full refund, including the original shipping cost
We will reimburse reasonable return shipping costs

For change of mind returns:

Only the purchase price of the item will be refunded
Original shipping costs are non-refundable
Return shipping costs are the responsibility of the customer

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card provider (processing times may vary)
Contact your bank

If you have completed these steps and still have not received your refund, please contact us at:

support@yeehaabox.com

Exchanges

We accept exchanges for:

Faulty items
Incorrect items received

For change of mind exchanges:

Customers are responsible for return shipping costs
Customers are responsible for shipping costs for the replacement item

To arrange an exchange, please contact support@yeehaabox.com.

Return Address

37 College Avenue
Blackbutt, NSW 2529
Australia

Method & Fees

Return method: By mail
Return authorization: Required via email before returning
Return label: Provided only for confirmed faulty items
Restocking fee: None
Return cost: Customer responsible for return shipping for change of mind returns
Refund processing: 48–72 hours after inspection

Cancellation Policy

Orders may be cancelled within 2 hours of purchase, provided the order has not yet been processed or shipped.

To request a cancellation, please contact support@yeehaabox.com as soon as possible.

Contact Us

Store Name: YEEHAA BOX
Business Name: YEEHAA BOX PTY LTD

Business Address:
37 College Avenue
Blackbutt, NSW 2529
Australia

Phone: +61 431 339 030
Email: support@yeehaabox.com

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (AEST)